We know how much every penny counts in the world of entrepreneurship, so this is such an important question. We want you to be comfortable about the idea of working together, and it’s our ultimate goal to craft an end product that you (and your customers) will fall in love with. Which is why we take extra care to make sure you’re satisfied throughout the process.

Before we start working together, we will have a design consultation to make sure the partnership is a good fit, and that the idea you have in mind is something we can create for you. After we’ve started, we offer up to 2 rounds of revisions per item included in the project cost – additional revisions are billed at our hourly rate. However, we’re willing to be flexible to put your mind at ease, so if we need to throw in a couple extra revisions to reach that final result you’re looking for, we’re happy to make accommodations on a case by case basis.

In rare cases, if you’re still not satisfied, you can choose to cancel the contract and settle up the work that has already been completed. However you will not need to pay for work that has not yet been done, and you will still receive the final files we created together!

For branding projects, between 4-6 weeks. For websites and ecommerce, 6-10 weeks. For brand and web, 10-16 weeks. It may take longer if it’s a custom project or the website has special functionalities. Since we design and develop the websites ourselves, advanced coded items make a big impact on the project’s deadline. For a better idea of the specific timeframes of each project type, check out our packages.

This is so important! For websites, your responsibility is to provide all of the content (images, text, product photos, videos, links, ect), as well as purchase the domain and hosting accounts. For branding, you’ll need to fill out all of the forms and questionnaires, as well as provide any references before we get started. We can’t stress enough the importance of providing all of these items in a timely manner. If you’re delayed, it can push back other projects on the waitlist and may even incur a fee. Usually we’ll give you one week to gather these things, but if you’re on the waitlist it may be a good time to start preparing them before we even start the process.

Domain & Hosting:
You, the client, are responsible for acquiring the domain of choice and setting up your own hosting account. If you don’t already have one, we highly recommend Siteground because of their exceptional customer support and unlimited email, subdomains, and high data storage (starting at 10GB). We’ll ask for login info in order to transfer your website; if you don’t know what that is, don’t worry, just ask the support team – Siteground is awesome with this. Post installation support is limited to updates and bugs, any alterations or customizations will be billed separately.

As a matter of fact, we do! Our team will work with you to develop a unique brand voice that is consistent across all platforms and mediums, one that speaks to your target audience and represents your brand values. Feeling stuck on your website copy? We also work with strategic, sales-oriented copywriting for websites, landing pages, marketing campaigns and more. For more information please get in touch.

All payments will be billed through our CRM with Stripe as the payment processor. Almost all design package payments are due in two parts, a 50% non-refundable deposit payment at the beginning of the process to hold your spot in our schedule, and the rest once the final design has been approved and before we deliver any final files. For large or highly customized projects, we may break this into three payments. Other payment plans are available upon request!

No. We will make suggestions for the typography and font hierarchy of your new brand in order to maintain a cohesive look across all platforms. You are responsible for purchasing the correct font licenses for any artwork or usage outside of the final files we provide to you. If you prefer that we use only fonts that are free for commercial use, please let us know ahead of time. But know that free fonts are never exact substitutes for paid fonts, and it’s worth considering a small one-time investment in high-quality fonts that support other designers. Most of the paid fonts we suggest range from $10-$30 each and can be purchased from MyFonts or Creative Market.